Refund & Cancellations
We understand that plans can change. Because charcuterie orders require advance preparation, ingredient purchasing, and scheduling, all orders are subject to the following cancellation and refund policy.
Cancellations 7+ Days Before Pickup/Delivery
Cancellations made 7 or more days before the scheduled pickup or delivery date are eligible for a 50% refund of the total order amount. The remaining 50% is retained to cover administrative costs, preparation, ingredient sourcing, and loss of availability.
Cancellations Between 3–6 Days Before Pickup/Delivery
Cancellations made between 3 and 6 days before the scheduled pickup or delivery date are eligible for a 30% refund of the total order amount. The remaining 70% is retained to cover administrative costs, preparation, ingredient sourcing, and loss of availability.
Cancellations Within 72 Hours
Cancellations made within 72 hours of the scheduled pickup or delivery date are strictly non-refundable. At this point, ingredients and materials may have been purchased and preparation may have already begun.
Rescheduling
If you need to change your pickup or delivery date, you may request one rescheduling for a necessary reason. Rescheduling is subject to availability and must be requested as early as possible. A rescheduled order must be fulfilled within 30 days of the original order date. Rescheduling requests made within 72 hours of the original pickup or delivery date may be declined.
Rescheduling does not guarantee the same availability, pricing, products, ingredients, or delivery time originally selected. Any price difference resulting from the new date, updated menu, or changes to the order must be paid before the rescheduled order is prepared.
No-Show Orders
Orders that are not picked up during the scheduled pickup time are considered forfeited and are not eligible for a refund or replacement. If an alternative pickup arrangement is approved, additional fees may apply.
By placing an order with Ever So Grazed, you acknowledge and agree to these cancellation, refund, and rescheduling terms.